Consumer Issues
Q. Can I cancel an online purchase in Japan?
A.
Online shopping has no cooling-off, but returns are possible within 8 days if no return policy is stated.
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Online shopping has no cooling-off, but if no return policy is stated, items can be returned within 8 days (shipping at buyer's cost, Art. 15-3). False advertising allows cancellation under Consumer Contract Act Art. 4. Minors can void contracts without parental consent (Civil Code Art. 5).
This article provides general legal information and does not constitute legal advice. For specific legal issues, please consult with a qualified attorney.
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