Online shopping disputes include non-delivery (breach of contract, Civil Code Art. 415), counterfeit goods (non-conformity Art. 562, Consumer Contract Act Art. 4), and billing errors (unjust enrichment Art. 703). No cooling-off for online sales, but 8-day return right exists if no return policy is displayed (SCTA Art. 15-3). Credit card chargebacks available within 120 days. Consumer Hotline: 188.
Consumer Issues- View allLast updated: 2026-03-13
Online Shopping Disputes in Japan: Legal Remedies for Non-Delivery and Fraud
Key Takeaways
- ✓Online shopping is not covered by the cooling-off system
- ✓Counterfeit goods or non-delivery can be disputed through chargebacks
- ✓Return policies are generally governed by the seller's stated terms
- ✓Consumer centers can mediate negotiations with the seller
Free Tools for This Area
This article provides general legal information and does not constitute legal advice. For specific legal issues, please consult with a qualified attorney.
Related Articles
Cooling-off Period in Japan: How to Cancel Contracts
Guide to the cooling-off period in Japan: eligible transactions, deadlines, and how to write a cancellation notice.
Protecting Yourself from Fraud in Japan: Legal Remedies
Legal remedies for fraud victims in Japan, including the Bank Transfer Fraud Relief Act and Consumer Contract Act rescission.
Key Points of Japan's Specified Commercial Transactions Act
Overview of Japan's Specified Commercial Transactions Act covering 7 transaction types and consumer protection rules.
Related Q&A
Related Legal Terms
Find a lawyer through your local bar association
JFBA Legal Consultation Guide →